Responsibilities:
- Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects.
- Collaborate effectively with internal relevant departments for the solution.
- Collect and report the customer feedback and market competitor info
- On-site support key customers to resolve the issues.
- Technical training/partner events for Sales and partners.
- OEM/ODM/Customize Projects’ customer support.