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Specialist, CRM & CCC 專員 客戶服務暨客戶關懷
職缺類型 徵才 / 全職
職務類別 工商服務/ Business Services
工作地點 台灣地區 / 臺北市
工作地址 台北市松山區敦化北路260號6樓
需求人數 1 人
國籍需求 本國籍
學系需求 不拘
薪資待遇 月薪 36,000 至 41,000 元
起訖日 2022/07/11 ~ 2022/09/30
要求條件

- Toeic 750 and above

 

工作內容

Tasks -
A - Respond to all customer calls/ complaints about service and sales

B.Prepare weekly/ monthly /quarter customer case reports including inbound/outbound calls for hotline based on: general inquiries/complains/critical customer cases

C. Implementation and analysis of customer care relevant reporting

D. Co-ordination with 0800 hotline vendor to maximize the performance of CCC functions with maximum cost saving

E. Support Field Service/ Warranty team for recall campaign completion relevant activities and customer loyalty program as well as CSI program

F. Support Parts Sales Operation for all necessities including but limited to critical parts cases management, parts stock card and pricing creation, supercessions etc.

G. Other assigned tasks

應徵方式

Please submit your CV to dtat_career.pool-id@daimler.com

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