■ Key Responsibilities
1. Parts order processing and management
2. RMA bad parts return handling
3. Create quotation for parts and labor service
4. Service dispatch
5. Urgent shipment arrangement and delivery notice
6. Monitoring order status and keep customer updated
7. Escalate customer requirements not being met
8. Work closely with Order Fulfillment, Logistics, Planning, Procurement, Material Master team
9. Cross-region support for the above
10. Other supporting tasks requested by manager
輪班說明:
1. 採四班二輪制並支付輪班津貼: 大夜班(每月NTD 10,000)，大日班(每月NTD 3,000)
2. 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點)
3. 每一班表十二小時，實際工作時間十小時，休息兩小時
4. 每三個月調換日、夜班表一次