As a Client Service Associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between our clients and industry experts. You’ll spend a large portion of your time on the phone and email identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.).
Your responsibilities
Understand client needs and the available expert pool for the project
Source and engage experts using our internal database and external digital directories
Match client briefs with the most relevant experts and appropriate interaction formats
Schedule and manage all client-to-expert interactions
Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them