Key Responsibilities
1. Customer parts, return, repair, service requests interaction and processing
2. Quote, part# inquiry, problem parts, pricing issue follow up and update
3. Order management incl. book, bill, tracking, update, change and troubleshoot
4. Entitlement checks
5. Service dispatch
6. Part expedite, fulfillment and delivery coordination
7. Customer escalation follow up and update
8. Multi-regions support for the above scope